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Technical Account Manager

Technical Account Manager

Sinch- App communication made simple.
Sinch enables developers to integrate voice- and video calling into mobile apps. With a passion for simplicity and the culmination of years of experience in mobile communications, Sinch understands that social features are integral to the success of any app. Developers can quickly and easily integrate the communications functionalities with only a few lines of code. To date 50,000 developers have signed up to Sinch service and that number is rapidly growing. Our customers include companies like Uber, Truecaller, Telegram, Mail.ru & Rovio to name a few. Sinch was recently acquired by CLX communications, a OMX Listed business valued at over $600m.

The Role
As a Technical Account Manager you are a part of the Sales team at our modern office at Kungsholmen. You will work closely together with the team to build a successful operation for our customers worldwide. You will be responsible for enabling our partners launches, by giving the Sinch partners hands-on help throughout the pre-contract, launch and roll out phases. To enable their launches you will setup and drive the internal projects specific for each partner, ensure smooth transition from pre-sales to post-sales, e.g. by monitoring the partner accounts and help the partner to setup a launch plan. A central task for this role is to communicate internally as well as externally. You will work together with the Sales Managers to set up a Sinch client success rocess to enable professional and efficient partner launches, which includes efining internal and partner specific ways of communication. You will be working in a fun, dynamic and inspirational team with colleagues from all over the world.

In short, your task is to enable Sinch to grow by making sure our partners have what they need to launch in a successful way and to stay happy after launch!

Core Responsibilities

  • Participate in the technical pre-sales process in both on-site and remote meeting
  • Building up Product knowledge of the Sinch platform, and the partners use cases
  • Consult on the deployment and implementation of the Sinch platform into mobile
  • operating systems such as Android, iOS and Web
  • Understand customer requirements, identify and articulate product opportunities

Your background

  • 1-3 years experience from a similar role related to Tech
  • Comfortable working in a fast pace, Continuous Delivery environment
  • Excellent written and verbal communication skills (english is a requirement) 
  • Passionate about new technologies, apps and start ups
  • Experience within software/web development, hands on or high level, is a plus

We hope that you will be a part of our global company. Working with us means having the freedom and autonomy needed to succeed. You will play an important role in our growing and exciting journey, working with some of the best and most experienced people in the global mobile communication industry. Apart from great colleagues, challenging work, a non-corporate atmosphere and a company with a vision, you also get a competitive Perks & Benefits package.

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Workplace & Culture

We value hard work, integrity, and results. If you're a talented, self-starter with a passion for creating great products and a healthy disregard for the rules, then you’ll fit right into the Sinch team! We also like to have fun! From holiday parties to athletic competitions to happy hours, there's no shortage of good times at the Sinch offices across the globe.

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